Every dollar back if we can't deliver a usable packet.

You pay one flat fee per parcel. If we can’t produce a usable records packet for a parcel, we refund that parcel’s fee in full. That covers a parcel we can’t identify from the details you gave us, and any plain failure to deliver on our part.

A packet that documents a gap is still a packet: if a record is truly unrecorded at the county, your packet says so in writing, and that finding is part of what you paid for. When you believe a packet fell short, reply to any email about the order or write records@parcelclerk.com. A clerk reviews it, not a form.

Approved refunds go back through Stripe to your original payment method, usually within 5–10 business days.